Neopets STEM Lab
Common questions
A case won’t load or the video keeps stopping
Cases stream from the internet. Check that the iPad is online, then close the case and open it again from the map. Cases that save progress pick up where you left off.
How do I continue a case I left halfway?
Open the same case from the map. If it saved your progress, choose Continue case to return to the step where you left. Some cases start again from the beginning.
How do I switch between English and Spanish?
Open Settings on the map and pick a language. Menus switch right away; cases currently play in English.
How do I reset all progress?
Deleting the app removes every score, badge and saved case from the iPad. Progress is not stored on our servers, so it can’t be restored afterwards.
Does the app need an account or collect data?
No account is needed, and the app collects no usage data. The privacy policy has the details. Privacy
Requirements
iPad with iPadOS 17 or later and an internet connection. In a browser, use a recent version of Safari, Chrome or Edge on a computer.
Contact us
Still stuck? Email us and tell us which case and which step.
edacn@101.comWe aim to reply within 5 working days.